Copy Down Support for Training Plans 1. Does Training Plans support automated CSoD copy down? No. Training Plans does not support automated Cornerstone (CSoD) copy down. All actions must be coordinated manually. 2. What should I do if I need a copy down? If a copy down is needed: ✅ Ensure Portal Provisioning is complete, as per the Partner & Admin Manual (Chapter 2) 📅 Notify ISQe at least 15 days in advance to plan environment rebuild, by creating a support case in CSoD, respecting the 15-day notice . Don’t forget to include in the title of your ticket [ISQe Training Plans] , so that it is rerouted directly to us. 3. What are the required steps of a copy down? A copy-down involves these steps: Suspend data synchronization from CSoD Execute the requested copy down in Training Plans Request CSoD to activate Data Exporter in Full Mode in the target environment Wait for data availability and validate that Full Mode is configured correctly Request CSoD to activate Data Exporter in Delta Mode Validate that Delta Mode is configured and data is available Import full Data Exporter files Import delta Data Exporter files Validate and finalize the copy down 4. What are the impacts of a copy down? 🔄 The database will be created from scratch or copied from production (if available) ⚠️ All Training Plans tasks and configurations will be overwritten 📴 Data Exporter (DE) will be disabled – a support ticket must be opened to re-enable it 📧 Email configuration must be revised – email service will be unavailable until reactivated ⏳ The process may take up to 15 days 📉 Response times depend on Cornerstone’s processing time for each step 5. Are there any additional costs? 💼 During the implementation phase, copy downs are included at no additional cost 📅 After go-live, ISQe supports up to 2 copy downs per license year 💲 Additional copy downs or manual syncs may incur charges – contact us for more info 6. Where can I find more details? 📘 Refer to the Partner & Admin Manual (Chapter 3.11: “Copy-down support” ) in the Reference Documentation section of this portal. 📨 For other questions or support needs, please open a support ticket.

FAQs Archive - Page 3 of 7 - Training Plans Support

Copy-down support

Rita Conde2025-11-12T08:52:42+00:00

Copy Down Support for Training Plans 1. Does Training Plans support automated CSoD copy down? No. Training Plans does not support automated Cornerstone (CSoD) copy down.All actions must be coordinated

Copy-down supportRita Conde2025-11-12T08:52:42+00:00

Can I assign to CSoD an Event to a user who already has an associated session that is In Progress or Not Started?

Rita Conde2025-11-12T08:32:33+00:00

Yes, you can. Events with associated sessions in the In Progress or Not Started status are now eligible for reassignment in Cornerstone OnDemand (CSoD). However, this behavior is configurable. Q: What

Can I assign to CSoD an Event to a user who already has an associated session that is In Progress or Not Started?Rita Conde2025-11-12T08:32:33+00:00

In the filters, why are the subjects displayed in Training Plans differently from CSoD?

Rita Conde2025-11-12T08:31:54+00:00

Our system displays subjects differently than Cornerstone does. Specifically: If a subject isn't linked to any course, we simply don't show it in the list. If a main subject (a

In the filters, why are the subjects displayed in Training Plans differently from CSoD?Rita Conde2025-11-12T08:31:54+00:00

Why can’t I search and select a particular OU in Training Plans?

Rita Conde2025-11-12T08:31:40+00:00

If any OU (organisational unit) is deactivated in CSoD, it will not be available in Training Plans. In a similar way, if a parent OU is inactive in CSoD, this

Why can’t I search and select a particular OU in Training Plans?Rita Conde2025-11-12T08:31:40+00:00

How do I prevent my end-users from making contributions to the plan?

Rita Conde2025-11-12T08:31:07+00:00

If you want your end-users to see the training needs assigned to them, but not allow them to make contributions (i.e., request training for themselves), follow these steps: 🔧 1.

How do I prevent my end-users from making contributions to the plan?Rita Conde2025-11-12T08:31:07+00:00

Do I need to update my CSoD SAML 2.0 SSO Certificate?

Rita Conde2025-11-12T08:54:04+00:00

Cornerstone has informed that applications integrated with CSoD through SSO must update their certificates to ensure uninterrupted SAML 2.0 SSO connections. We are pleased to inform you that ISQe has

Do I need to update my CSoD SAML 2.0 SSO Certificate?Rita Conde2025-11-12T08:54:04+00:00

Can I reverse the approval of a training need?

Rita Conde2025-11-12T09:02:54+00:00

Yes, if the need was contributed by you and you do not have approvers configured for your contributions, you will have the option to Deny the need. Beware that in

Can I reverse the approval of a training need?Rita Conde2025-11-12T09:02:54+00:00

Can I include comments in my Reports?

Rita Conde2025-11-12T09:03:27+00:00

Yes, you can include comments in your reports and every time you generate a report in Training Plans you can edit the comment as needed. You can make these comments

Can I include comments in my Reports?Rita Conde2025-11-12T09:03:27+00:00

When importing needs, it may remain in the ‘Requested’ status for an extended period. Is this normal?

Rita Conde2025-11-12T09:03:49+00:00

This behavior may occur and is a known issue. An enhancement is planned for Release 3.40.

When importing needs, it may remain in the ‘Requested’ status for an extended period. Is this normal?Rita Conde2025-11-12T09:03:49+00:00

Is it possible to include information about the status of the need (approved, denied…) and the progress of the training (in progress, not started…) in the Task Plan Needs report?

Rita Conde2025-11-12T09:07:06+00:00

Yes, this is possible. You can configure these fields in Preferences > Report Configuration > Needs Report Data, for a global configuration for new tasks, but also individually, in each

Is it possible to include information about the status of the need (approved, denied…) and the progress of the training (in progress, not started…) in the Task Plan Needs report?Rita Conde2025-11-12T09:07:06+00:00